Introduction
At TechSpokes, ensuring customer satisfaction is our primary objective. We take pride in the quality of our products and are confident in their value. However, we understand that there may be times when you wish to return a product.
The following refund policy outlines the conditions under which a refund is possible.
Money-Back Guarantee
At TechSpokes, our customers’ peace of mind is paramount. Thus,
we proudly offer a 15-day, no-questions-asked money-back guarantee
for every eligible online purchase made directly from our website. This goes a day beyond the legally required period in France, ensuring you have adequate time to decide whether the product meets your needs.
Timeframe for Refunds
Should you request a refund, please do so within 15 calendar days from midnight on the day of your purchase. Any requests made after this duration will not be entertained.
Conditions for Refunds
Before a refund is processed, the following conditions must be met.
- The product should have been purchased directly from our website [www.techspokes.store].
- A valid proof of legal and successful payment should be presented.
- A complete uninstallation of the plugin and deletion of all associated downloaded files is mandatory.
- TechSpokes holds the authority to terminate user accounts and deny any future purchases at our discretion, especially in cases where our refund policies are perceived to be abused.
How to Request a Refund
For a streamlined and efficient refund process, follow these steps:
- Please submit your refund request using the contact form specifying “Refund Request” as the subject.
- Provide your full name and the email address used during the purchase.
- Detail the reason for the refund, which is helping us improve our offerings (optional).
Non-refundable Items
Refunds will not be provided for the following types of purchases:
- Items that were purchased from third-party websites
- Information-centric products such as ebooks, courses, private memberships, or access to restricted content
- Tangible products priced below $100 USD are non-refundable but can be returned at the buyer’s expense
- Note: Refunds are available for tangible products priced above $100 USD, provided the items are returned in perfect condition, in their original box, and at the buyer’s expense.
- Shipping costs associated with your purchase
- Payment processing fees, except in situations where they are reimbursed by the payment provider
Refund Processing Time
Once your refund request is approved, kindly allow a processing duration of up to 30 calendar days from the date of the request for the funds to be reflected in your account.
Contact
For further clarifications or inquiries regarding our refund policy, please do not hesitate to contact us via the contact page.
This policy was updated on May 8th, 2024